We provide an after sales and customer service that deals with any type of trampoline, regardless of the manufacturer, regardless of the original supplier.
Knowing that your trampoline is designed to accommodate your children’s needs for many years, we have worked hard to meet your after sales expectations during the warranty period of your trampoline and all the years that follow ! If a spring is stretched, a piece is missing, or if a pad or jumping surface is damaged, we permanently stock spare parts for all of our trampolines. A simple phone call and we will send you the replacement part as quickly as possible. If your trampoline was not made by our company, we will determine together which part corresponds to your product and adapt it to your needs. Warning: we cannot replace or exchange an unsuitable replacement part after the client has authorised shipment. We will therefore wait for your consent before sending the part.
Come to us to find that missing piece !
If ever this were not the case, we can, with your authorisation, repair a specific piece of your equipment, even if it is not a France Trampoline piece. We can also repair your jumping surface, protection pad or the steel frame (body and feet) reinforcements.
Our only limitation is that we don't repair tears on black Polypropylene Permatron jumping surfaces (round and octagonal models) whether it is the result of a cut or wear and tear. Let us explain why : according to our experience, we know that the repair will not last over time. It is a matter of essential trampoline safety, we prefer not to repair but to replace the entire jumping surface.